Troubleshooting
What Conclave for Mac's messages mean, and what to do.
Messages are quoted as Conclave for Mac 0.1.4 shows them. To update, choose Check for Updates… in the Conclave menu.
Signing in
Sign-in was refused.
The sign-in page said no, for example after Deny on the page that asks to connect Conclave for Mac. Sign in again and choose Allow.
Sign-in didn't finish.
The sign-in window closed before it finished. Sign in again.
Accessibility is off
Accessibility is off, so Conclave can't see your calls — Open Settings
Choose Open Settings, or open System Settings ▸ Privacy & Security ▸ Accessibility. If Conclave is in the list, turn it on. If it isn't, click +, choose Conclave in Applications, and turn it on. Within a few seconds of your call opening, Conclave shows "Meeting detected" and the status line says "Ready to record".
Names paused
Names paused — meeting window not visible
Conclave can't see the meeting window. Choose Show meeting, or bring the Zoom or Meet window back on screen.
Names paused — Zoom's window is minimised or hidden. Bring the Zoom window back to keep names.
Zoom's meeting window is minimised or hidden, so Conclave can't read it. Choose Show Zoom, or bring the window back on screen.
Names paused — Zoom is in a layout Conclave cannot read yet. Open the Participants panel to keep names.
Names paused — Meet is in a layout Conclave cannot read yet. Open the People panel to keep names.
Open the Participants panel in Zoom, or the People panel in Meet, and keep it open. When a name can't be read, the line says "Participant", and you can rename it right after the meeting. See Names.
Names unavailable
Names unavailable — turn on Accessibility
Choose Open Settings, or open System Settings ▸ Privacy & Security ▸ Accessibility. If Conclave is in the list, turn it on. If it isn't, click +, choose Conclave in Applications, and turn it on. Within a few seconds of your call opening, Conclave shows "Meeting detected" and the status line says "Ready to record". Without it Conclave can't see the meeting, so Record isn't offered. If it's turned off during a recording, the recording carries on without names.
No meeting detected
Record is disabled and says "No meeting detected", and the status line says:
No meeting detected — start a Zoom or Google Meet call to record
Start or join the call in Zoom or Google Meet. Within a few seconds of your call opening, Conclave shows "Meeting detected" and the status line says "Ready to record". If it doesn't, check that the call is in Zoom, or in Meet in Chrome, Arc, Brave, Edge or Vivaldi.
The other side's audio is missing
Recording without the other side's audio — turn on System Audio Recording
Choose Open Settings and turn Conclave on.
Nothing heard from the meeting for 30 s. If others are talking, check Privacy & Security ▸ Screen & System Audio Recording.
Conclave shows this during a recording when someone else is speaking but no sound has come from the meeting app for 30 seconds. Open System Settings ▸ Privacy & Security ▸ Screen & System Audio Recording and turn Conclave on. Also check that the meeting app's own volume isn't at zero. The line goes away when sound comes back.
The Microphone is off
Conclave needs the Microphone to record. Turn it on in System Settings ▸ Privacy & Security ▸ Microphone.
Bluetooth earbuds in headset mode
If the Record button's tooltip says "Recording through a Bluetooth headset in headset mode", the Mac is recording through Bluetooth earbuds or a headset in headset mode. Recording still works. Switching the input to the Mac's built-in microphone removes the line.
Headphones give the cleanest transcript.
Meet in Safari or Firefox
Meet in Safari is not supported yet — record without names
While it records, the Names line says:
Recorded without names — Meet names work in Chrome, Arc, Brave, Edge and Vivaldi
Meet names work in Chrome, Arc, Brave, Edge and Vivaldi. In Safari and Firefox the meeting is recorded without names. Use Chrome, Arc, Brave, Edge or Vivaldi for Meet.
Nobody is named in a two-person Meet
Set your Conclave name to the name you use in Meet. In a two-person Meet, that's how Conclave tells your tile from theirs. Conclave asks for it before your first recording ("What name do you use on Meet and Zoom?"). Change it in the app's account sheet under Name, or under Display name on your account page at app.conclavehq.org/account.
A meeting didn't finish
The meeting shows "Didn't finish", and its notes say:
Notes could not be written (the meeting did not finish).
Choose Try again.
This meeting didn't finish within a day, so its audio was deleted. It can't be transcribed.
The server deletes the audio of a recording that doesn't finish within a day, so there is nothing left to transcribe and Try again isn't offered.
Signing out
You can't sign out while a meeting is still uploading. Wait for it to finish.
Signing out removes everything Conclave kept on this Mac, including recordings waiting to upload, so Conclave waits until the server has them. You can't sign out while recording either.
Session expired
The window shows "Session expired". Choose Sign in again. Until you do, Conclave says "Sign in again to keep uploading", "Sign in again to see the notes" or "Sign in again to record".
Offline
You're offline. Conclave needs the network to start a recording; nothing was recorded. Try again when you're back online.
During a recording: "Offline — uploads resume when you're back".
Out of hours
Record is refused with a message that starts "You're out of hours." and a Buy hours button.
Buying hours isn't open yet. During the beta you have 3 free hours a month, and testers get codes. Have a code? Redeem it in the app's account sheet. Codes look like CONCLAVE-XXXX-XXXX. The hours never expire. See Hours and pricing.
If a meeting runs past your balance, its charge line says "Charged N min · ran past your balance: M min not charged", or "Ran past your balance: M min not charged" when nothing was charged.
Recording in person
Recording in person isn't available in the beta.